Frequently Asked Questions

As a Patient/patient attendant what are my responsibilities?

• To faithfully undergo the agreed therapy.
• To follow the doctors instructions diligently.
• To take necessary preventive measures in case of infectious diseases as per the doctors instructions.
• To be aware that doctors and nurses are also human beings and are amenable to mistakes and lapses.
• To make the payment for the treatment, wherever applicable, to the doctors/hospital promptly.
• To respect the autonomy of the doctors and nurses.
• To treat doctors and nurses with respect.
• To be punctual to attend the clinics/hospital/dispensary for the treatment at the given time.
• To preserve all the records of one’s illness.
• To keep the doctor informed if the patient wants to change the hospital/doctor.

As a Patient/patient attendant what are my rights?

• Right to access healthcare facilities available regardless of age, sex, religion, economic and social status to emergency services.
• Right to choose his/her own doctor.
• Right to be treated with care and dignity without any discrimination.
• Right to be treated in privacy during consultation and therapy.
• Right to expect that all the communications and records pertaining to his/her case are kept confidential.
• Right to receive full information regarding diagnosis, treatment, investigations and approximate cost of the treatment.
• Right to be informed about safety of procedures performed on him or her.
• Right to know about day to day progress, line of action, diagnosis and prognosis.
• Right to obtain informed consent before carrying out any procedure.
• Right to get second opinion at any time.
• Right of access to his records with permission from the hospital management.
• Right to receive continuous care for his/her illness.
• Right to be protected from physical abuse or neglect.
• Right to be treated in comfort during illness and follow up.
• Right to complain and expect rectification of grievances

Do you have telephone facilities for the patients?

Yes, telephone connections are provided in all the wards and rooms to facilitate communication.

How do I get a discharge summary?

Your summary report will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.

Can we buy medicines or consumables from outside?

We are sorry. All the medicines and consumables are provided by the hospital pharmacy only.

Is outside food allowed into the hospital?

Diet for the patient is provided in the in patient area as per the advise of the doctor/dietician. However the attendants need to make their own arrangements and eat in the hospital cafeteria.

What is the procedure for discharge?

Once your consultant makes an entry for discharge on your case sheet the discharge process in initiated. The resident doctors prepare the discharge card. The file is then sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.Once the dues are cleared , the nursing tea will hand over the discharge file along with the summary and the advise on discharge, You will then be escorted out of the hospital.

How many attendant passes are issued?

Only one attendant pass is issued per patient in order to minimize crowding and noise in the patient care area. We request our esteemed clients to remain sensitive to the other patients comfort too. The pass has to be surrendered at the admission counter at the time of the discharge.

Do you have an ambulance service?

Yes, we have an tier 3 mobile ICU ambulance service available round-the-clock.

Is my insurance policy accepted at your hospital?

Yes, if your TPA is on the panel of our hospital you can avail cashless admission. For further details contact our insurance desk.

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